Delivery & Returns

Returns

If you have surcharge item or an item that you wish to return for a refund then please return it to the following address:

Goods-In Department
ESM Morris Minors Ltd
The Old Factory Buildings
Battenhurst Road
Stonegate, East Sussex
TN5 7DU

It is important that you enclose a note with your contact details as well as the reason for return. If there is no information enclosed we will be unable to process your return. Please note that automatic refunds can only be issued within 180 days of the purchase date. For items purchased over 180 days ago we will need to contact you to issue any refund due. Please make sure you include a telephone number and email address for this reason.

Items which are no longer required must be returned in a re-saleable condition including any fixings and instructions.

Faulty items and warranty returns

We offer a 12 month warranty (from the date of purchase, not the date of fitting) on all new and reconditioned items unless otherwise stated. If you have an item which is faulty then please contact us via email or telephone. All items returned under warranty will be inspected and tested. Warranty claims on second-hand (non-reconditioned) parts will be considered on a case-by-case basis. 

Shipping & Carriage

U.K. Mainland & Isle of Wight Shipping Rates (Excludes Northern Ireland and Channel Islands)

FREE CARRIAGE will apply to all orders over £60.00 (excluding VAT) to a U.K. Mainland or Isle of Wight Address (Some exceptions will apply i.e.: Bonnet, Chassis & other volumetrically large items) For all orders under £60.00, the actual postage charge will take into account the final or volumetric weight of the packaged items. All U.K. orders up to 1.5kg (inc packaging) will be dispatched by Royal Mail 1st Class Post. Orders over 1.5kg will be dispatched by carrier.

Current charges are as follows: U.K. Mainland Shipping Rates ( ex VAT, some exceptions will apply i.e.: Bonnet, Chassis & other volumetrically large items)

Weight (ex packaging)£ Charge
 0g-400g 2.95
 40g-1.1kg 4.95
 1.1kg-1.5kg 6.95
 1.5kg-26.5kg 8.95
 26.5kg-53kg 17.90
 53kg-80kg 26.85

International Shipping Rates

PLEASE NOTE: THE CHARGE BANDS UPWARD FROM 1.6Kg EXCLUDING PACKAGING ARE APPROXIMATELY EVERY 25Kg AS SHOWN ON U.K. TABLE ABOVE. THIS OFTEN MEANS THAT YOU CAN ADD SOME PARTS TO YOUR ORDER WITHOUT ANY EXTRA CARRIAGE. I.E. UNTIL YOU REACH THE NEXT BAND. FOR BEST VALUE CARRIAGE ALWAYS TRY TO BE NEAR THE TOP LIMIT OF THE WEIGHT BAND THAT YOUR ORDER IS IN.

All International Orders up to 2 Kg including packaging are dispatched by Airmail. Orders over 2Kg including packaging are dispatched by Air & Land Carrier. PLEASE NOTE: Some exceptions will apply i.e.: Bonnet, Chassis & other volumetrically large items. Our checkout will automatically calculate the weight & volume and resultant carriage cost of most orders. All prices quoted are subject to VAT at the current rate. All overseas orders will be charged according to weight & volume. If not automatically quoted please proceed to checkout and click for a quote by return email. *** We reserve the right to amend any prices without prior notice *** The following guide for delivery times is issued by the Royal Mail & our Carriers and inevitably will vary.

Additional Notes: Whilst the carriage from completed orders cannot be shared with any new order we will do our best to physically add additional parts to a completed order wherever feasible. Complications with carriage weight bands can easily occur if additional weight is added to a completed order. For example, where most carriage weight bands including packing change at 30kg it may be possible just by adding 150g to a parcel of 29.95kg to cause it to go into the next weight band and so incur an additional carriage cost of 7.95 to the U.K. or 39.95 to much of Europe. In this example it would be much cheaper to send the additional parts as a separate order by Royal Mail to the U.K. or Airmail to Europe. Comparative additional costs would be 1.50 & 2.50 respectively.

  

EuropeAirmail in (working) daysCarrier in (working) days
 Austria 3 4
 Belgium 3 3
 Channel Islands 3 4
 Denmark 3 3
 Finland 3 4
 France 3 3
 Germany 3 3
 Greece 3 7
 Irish Republic 3 3
 Luxembourg 3 3
 Malta 6 7
 Netherlands 3 3
 Norway 3 3
 Portugal 3 5
 Spain 3.5 4
 Sweden 3 5
 Switzerland 3 4

 

Rest of WorldAirmail in (working) daysCarrier in (working) days
 Australia78
Canada77
Canary Islands78
Central Africa810
Cyprus66
Falkland Islands911
Hong Kong65
India89
Indonesia89
Israel77
Jamaica77
Japan78
Kenya810
Korea79
Malaysia79
Malawi812
Mauritius78
New Zealand79
South Africa 810
Thailand 78
U.S.A 77
Zimbabwe 812