Terms & Conditions

Conditions of Use

Introduction & How to Order Prices stated in our Price Guide and on this site are in GBP (Pounds) and are correct as at the date of the last update and do not include VAT. Every endeavor will be made to hold these prices. However, ESM Morris Minor Ltd. reserves the right to alter prices without prior notice.

Value Added Tax

Value Added Tax (VAT) at the current rate will be levied on all orders (excluding books) being dispatched to all countries within the European Community. VAT is not charged on goods dispatched to countries outside of the EC. However, such orders are often subject to local import duty, taxes and Customs clearance, which MUST be paid by you at the port of entry. Such charges are not included in the cost of the goods or delivery prices.

Ordering by Phone, Fax or Post.

When ordering it is important to include complete name and address information. Please also provide the make, model, year, and VIN of the vehicle for which you are ordering. Include mention of any modifications that may affect your order (i.e. 1300 engine). Wherever possible, give us the part number, description and quantity required for each item ordered. Include a phone number and/or email address at which you may be contacted during the day. U.K. Ordering We accept orders by post, telephone, and fax or via our online web store. If you have the opportunity, we invite you to visit us. Remember, supplying details of your car, (i.e. engine, Vehicle Identification Number (VIN) LHD or RHD, year of manufacture and any modifications) saves time and helps us to help you.

Overseas Ordering

As with the U.K. we accept orders by post, telephone, e-mail, and fax or via our web store. If you visit the U.K. we would be delighted if you visited our store. When ordering, please ensure that you enclose full details of your name, address, plus details of your car (i.e. engine, Vehicle Identification Number (VIN) LHD or RHD, year of manufacture and any modifications). Please note, overseas orders are often subject to local import duties, taxes and Customs clearance, which will need to be paid for at the point of entry. These charges are NOT included in the price of the goods or delivery prices. All relevant Customs forms and documentation needed to ensure the order arrives with the minimum of delay will be included with your shipment. If you have any special requirements, please contact us to discuss them. Please remember that delivery charges are dependent upon the size and weight of the shipment. If a quotation is required prior to placing an order, please contact us and we will be pleased to supply a full quotation to you.

Parts Back-Order System

A back-order system is used when a part is not in stock at the time of ordering. If the item is expected to become available within a reasonable timeframe, then it will be put on back-order, unless the customer instructs us otherwise. When we have the part(s) in stock, the back-order will be processed automatically and the item will be dispatched to the customer. No additional carriage charge will be made for this. If the particular part becomes No Longer Available (NLA) or is likely to be unavailable for some time, then the customer will be advised and asked if the order is to be cancelled.

Quotations & Payment Methods

We will be pleased to provide a full parts quotation detailing price, availability and relevant shipping costs. Online payments are made only by credit or debit card. Payment for other orders may be made by cash, personal cheque (to the card guarantee limit), Certified Bank Draft, credit or debit card including: MasterCard, Visa, Maestro, Switch, Delta. Please note that we are unable to accept Visa Electron cards for mail-order. If you intend to make payment by Cheque or Bankers Draft when using our fast mail-order parts service, please confirm parts availability and carriage charges. Return of Goods Goods correctly supplied in accordance with the customers order may only be returned with our permission. We reserve the right to charge a 10% handling charge on such goods. (Excluding VAT)

Title of Goods

Until payment has been made in full by the customer we retain the title to all goods supplied by us. Exchange Units All exchange units are subject to a surcharge. This surcharge serves two purposes; firstly, it acts as an incentive for you to return your old unit so we may continue to provide reconditioned parts, and secondly it provides us with financial cover if your returned unit proves unsuitable for exchange purposes. Whether or not your returned unit is suitable for exchange purposes cannot be ascertained until it is made available to us for inspection. As a general rule, suitable for exchange basically excludes any items that are beyond reasonable repair or units irrevocably damaged. We are also unable to accept units unless they are returned in whole, complete form (i.e. differential units which are returned partly stripped with no bearings and all the shims missing are not generally accepted), nor do we accept a "box of bits". Surcharges will only be refunded once passed as serviceable. We can arrange for the collection of old units if required.

Warranty

All parts ordered from ESM are fully warranted against defects in materials and workmanship for a period of twelve months from the date of purchase. Warranty settlements will not exceed the cost of the original component.

The warranty does not cover:

1. Labour charges
2. Failure of or caused by related component(s)
3. Failure resulting from incorrect installation or misuse

 

Customer Service

We value your custom and wish to ensure that you receive the very best service. Every effort will be made to provide you with Quality Parts and Expertise in a relaxed, helpful and friendly manner. Should you consider the service you receive from us to be unsatisfactory, or you have any problems with the part(s) purchased, please advise a member of the sales team.